Questions

Frequently Asked Questions

Frequently Asked Questions can be found on the COVID-19 pages specific to that topic. For example, frequently asked questions about quarantine can be found on the Quarantine page.

Who to contact

For additional questions about a specific topic, particularly if a campus office is responsible for that information, please contact one of the following departments:

On-campus testing questions
Email: covidwellness@illinois.edu
Phone: +1 217-333-1900

Safer Illinois app questions
Website: go.illinois.edu/safer-help
Contact: Technology Services Help Desk

SHIELD CU COVID-19 testing for Illinois families
Email: shieldcu@illinois.edu
Website: osfhealthcare.org/shield-cu

Student medical questions
Ask the McKinley ChatBot
Email: studenthealthcenter@illinois.edu
Phone: +1 217-333-2700

Immunization hold questions
Ask the McKinley ChatBot
Email: studenthealthcenter@illinois.edu
Phone: +1 217-333-2700

Champaign County vaccine information (Champaign County residents)
Email: coronavirus@c-uphd.org
Phone: +1 217-239-7877

Study abroad questions
Email: safetyabroad@illinois.edu
Phone: +1 217-333-6104

University Housing questions
Email: housing@illinois.edu
Phone: +1 217-333-7111

Student and academic life questions
Email: studentaffairs@illinois.edu
Phone: +1 217-333-1300

Undergraduate admissions questions
Email: admissions@illinois.edu
Phone: +1 217-333-0302

Graduate student questions
Email: grad@illinois.edu
Phone: +1 217-333-0035

University employment questions
Email: ihr@illinois.edu
Phone: +1 217-333-3105

Event planning during COVID-19 questions
Email: covid-plan-review@illinois.edu.

If you can’t find the information you’re looking for or you have further questions, contact the university by email at covid-19@illinois.edu