Support Resources

Counseling Center

If a student is experiencing a psychological emergency, they may call the 24-hour Crisis Line at 217-359-4141 or 911. Please check the Counseling Center website for frequent updates regarding mental health services and online psychoeducation.

Students who have United Healthcare may access online counseling. If you have access to this site through your UnitedHealthcare app, you can bypass the necessary insurance information requirement. If you need help, contact customer service at 217-333-0165 or email

Student Affairs COVID-19 Support Resources

Student Affairs maintains a comprehensive list of COVID-19 resources for students as well as information about hours and availability for a number of resources, offices and on-campus businesses.

Visit the Student Affairs COVID-19 Resources page.

Technical assistance

Technology Services is providing digital resources and information to assist faculty, staff and students as they transition to online learning and remote work.

Technical support needs should be directed to If you need assistance with department specific equipment or resources, please contact your unit’s IT staff.

Technology equipment needs

Students, faculty and staff that need access to a laptop, internet connectivity or a smartphone for the Safer Illinois app, should visit the Faculty, Staff, and Student Technology Equipment Needs page managed by Technology Services.

International students and scholars

Illinois International Student and Scholar Services (ISSS) has a number of resources available for future and current international students and scholars. More information is available on the ISSS COVID-19 page.