Wellness Support Programs

A variety of wellness programs are available to help maximize the health and safety of the university community.  Each of these programs offers another layer of resiliency to help prevent the spread of COVID-19.

Wellness Support Associates

Wellness Support Associates are specially trained employees who help enact the university’s COVID-19 building access.

Wellness Support Associates (WSAs) will be located at certain building entrances to check building entry status through the Safer Illinois app or COVID-19 Boarding Pass. WSAs will remind students, faculty and staff to wear a face covering and provide disposable face coverings to people without one. WSAs will not be at every building every day but will relocate based on the number of persons expected in each building each day. 

College & unit information

Wellness Support training is also available for units and departments in facilities where in-person courses are not being held for the Fall 2020 semester. Units or departments interested in implementing the program are encouraged to contact Brian Brauer at brbrauer@illinois.edu.

Wellness Ambassadors

Wellness ambassadors support the university’s COVID-19 educational compliance efforts by providing health resources to the university community.

Utilizing a community-based approach, ambassadors will be located around campus to engage and encourage COVID-19 prevention behaviors, including:

  • Encouraging face covering usage and physical distancing.
  • Providing access to hand sanitizer and education of proper hand hygiene.
  • Answering questions about on-campus testing.
  • Answering questions about the flu shot.
  • Answering questions to help prevent the spread of COVID-19 on campus.  

COVID Wellness Answer Center

If you have questions about testing, you can contact the COVID Wellness Answer Center via email at covidwellness@illinois.edu or call 217-333-1900.

Please note that the Wellness Answer Center receives a high volume of emails. For questions regarding a specific topic, please visit the question page to contact a specific campus office.

Frequently Asked Questions

Are Wellness Support Associates and Wellness ambassadors responsible for the compliance of individuals who are in the building?

No. Wellness Support Associates are only checking for face coverings and building entry status at the facility entrance. Wellness Ambassadors are only promoting COVID-19 safety behaviors and providing health resources.

To report potential violations of COVID-19 safety protocols, students, faculty and staff can share information at https://go.illinois.edu/covid19-report, and others can share information at conflictresolution@illinois.edu. You can report confidentially at either of these addresses.

Are Wellness Support Associates part of the police department?

No. The Wellness Support Associates are university employees who are not part of the University of Illinois Police Department. They are part of the university’s COVID-19 safety response team.